Customer Service Update 27 October 2021

Service update 27/10/21

We are pleased to inform customers that our service level has improved greatly throughout October and we continue to put every effort in to getting back to a service level above 97%. Most of our own depots are running normally with occasional driver sickness and no agency cover being available being the single largest issue that we have.

Some of the Partner network depots are still challenged with their levels of service and unfortunately one member in particular who cover the London area where we have decided to cease any input into them and cover ourselves from Northamptonshire. Due to this change we will be temporarily cease offering a Next Day/48HR service into the following post codes SW1, W1, EC & WC, these post-codes will be on a 2/3 day service only until further notice.

Service into the EX, PL, TA. TQ and TR post codes remains on a 2/3-day service.

UN Climate Change Conference COP26 - Glasgow

As has been well publicised Glasgow will be hosting the UN Climate Conference COP26 from 31st October until 12th November. We are therefore expecting disruption to our services in Scotland as a result of this.

The disruption will be most pronounced in the city of Glasgow, particularly centred around the Scottish Event Campus (SEC). We also expect surrounding areas – including the M8 motorway and parts of Edinburgh where some of the delegates are staying – to see road closures and disruption, both due to the event itself and the expected presence of up to 50,000 protestors.

Service into the Glasgow (G) post codes will be effected and other post codes (KA/PA1-19/ML/EH) could also see some disruption.

Before despatching to your clients in the G post-code we recommend that you speak to them to ascertain that a delivery to them in this period is possible, this will avoid any increased cost being passed on when deliveries cannot be completed.

The link below contains more information.

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