Customer service update 03 12 21

Service update 03/12/21
Due to current high volumes coupled with the ongoing driver shortage, our partner depot covering the SA postcodes are currently experiencing challenges to service capabilities, and as such it is necessary for us to advise our customers that we need to temporarily suspend a next day service in to the SA post-code area from 02/12/21. Additional resource has been allocated to assist in restoring Next Day capabilities as quickly as possible, and we will update in due course.
Some depots within our partner Pallet Network are still challenged with their levels of service, and unfortunately one member in particular who covers the Central London area; we have therefore decided to cease any input through the partner network for the affected area for the immediate period, and instead will cover the affected postcodes ourselves via our Northamptonshire depot. Due to this change, we will be temporarily cease offering a Next Day/48HR service into the following post codes SW1, W1, EC & WC, these post-codes will be on a 2/3 day service only until further notice.
Service into the EX, PL, TA. TQ and TR post codes remains on a 2/3-day service.
We are pleased to inform customers that after the improvements seen during October, our overall network service level has continued to improve throughout November and we continue to put every effort in to getting back to a service level consistently above 97%. All Freightroute depots are running normally, with occasional driver sickness and no agency cover being available being the single largest issue that we still have, as available ‘additional resource’ remains an ongoing challenge.
Yours faithfully,
Jon Carroll
National Sales Manager
For Freightroute Ltd

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