Customer Services

Customer service is central to our operation at Freightroute. Whether contacting our central customer care team in Irthlingborough or your local collection depot, we ensure each customer receives reliable solutions to all problems and enquiries- fast!

  • Our history

    Upcoming Bank & Public Holidays

    You can find all of our holiday dates for 2020 here. Helping you plan your dispatches through the busy seasons.

  • Our history

    Monitor Service Performance

    We like to show you how we are performing with your deliveries, continuing to improve the services we offer.

  • Our history

    Telephone Support

    We’re there for you every step of the way. Whether creating an account, placing an order or tracking your freight, our team is on hand to help.

  • Our history

    Proof of Delivery

    All copies of your Proof of Delivery Documents are available for you download. Find out how here.


  • Online Booking Instructions

    Instructions to help with online consignment entry can be found here.

  • Operational Policies re Claims and Potential Losses

  • Complaints Policy

    If something goes wrong or you are dissatisfied with our service please let us know.   This document sets out our complaints procedure and how to make a complaint.  It also tells you what you can expect from us.

  • Transit Liability Claims Policy

  • Service Exceptions Criteria

    Our dynamic team aim deliver as far as we can, unfortunately not everywhere can be covered.  You’ll find the exceptions here.

  • Pallet Dimensions

    What pallet size fits your requirements? For a detailed listing of our pallet dimensions, download them from here.

  • Packaging Guide

    Help us to get your pallet delivery on time and in perfect condition. See our guidelines for your freight presentation.

  • KPI Report Sample

    Take a look at how we measure up for your dispatch services.

  • Non Conform Report Sample

    When things haven’t gone to plan, we want to know why – here’s the detail of our breakdown.

  • Service Agreement

    Give us a try! Take a look at our Service Agreement for our terms of service.

  • Request for Credit

    Find our Request for Credit form here, get in touch with our team to discuss our terms.

  • RHA T&C's

    Freightroute are members of the Road Haulage Association. We carry goods under RHA Conditions of Carriage, find the T&C’s here.

  • Direct Debit Form

    Send your direct debit form through to our team and we can arrange simple payment terms for your account.