Coronavirus update – Electronic PODs and Customers Own Paperwork

Coronavirus update – Electronic PODs and Customers Own Paperwork

Dear Customer

In view of recent Government Guidelines and for the safety and wellbeing of our staff and your customers we have now changed our procedures of signing goods at all delivery points.

Therefore with immediate effect please be aware that all drivers have been given new instructions that they can no longer pass their PDA device for the recipient to sign themselves, instead they will ask for the full name of the person receiving the goods and will enter these details on behalf of your customer. Obviously, drivers will not be able to sign these, so we have instructed them to enter C-19 in the signatory box.

Also, for customers requiring their own paperwork signing this service has been suspended until further notice.

If there should ever be an occasion that the PDA is not working, our drivers will follow the same procedure but write in the receiver’s full name on their load manifest against the relevant job so we should never be in a position of not obtaining proof of delivery.

If any delivery point refuses to follow these procedures, our drivers have been instructed to call their traffic offices who will in turn inform you, if you are happy for us to leave your goods without a signature we would need this clarifying in writing that Freightroute will not be held accountable for any losses whatsoever.

We trust you will all understand our reasons for having to take these actions and our apologies for any inconvenience this may cause.

Assuring you of our best intentions as all times.



Freightroute Ltd

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  • Coronavirus update - 26th March 2020

    We thought we would like to take the opportunity to update our customers on our operation at the moment.

    Whilst we have seen volume drop from our non-essential customer base some of this lost volume has been replaced with an increase from our customer base with essential supplies.

    We remain committed to delivering our customers goods and playing our part, just like yourselves, in keeping the country’s supply chain going in these unprecedented times. All additional services, AM, Timed, PM, currently remain in place and will continue to do so for as long as possible.

    We have 40 members of staff (10%) currently self-isolating for different reasons and any staff members that can carry out their duties from home are doing so. It may take a little longer sometimes for our staff to answer the phone and hope you can bear with us on this.

    We are urgently looking for supplies of hand sanitizer/wipes and face masks, if any of our customers can assist with this please contact your local depot. We want to keep our essential staff as safe as possible as they carry out their duties, any help in this would be very much appreciated

    We remain positive and working together we can get through this situation, we hope you keep safe and stay well

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