Coronavirus update – Electronic PODs and Customers Own Paperwork

Coronavirus update – Electronic PODs and Customers Own Paperwork

Dear Customer

In view of recent Government Guidelines and for the safety and wellbeing of our staff and your customers we have now changed our procedures of signing goods at all delivery points.

Therefore with immediate effect please be aware that all drivers have been given new instructions that they can no longer pass their PDA device for the recipient to sign themselves, instead they will ask for the full name of the person receiving the goods and will enter these details on behalf of your customer. Obviously, drivers will not be able to sign these, so we have instructed them to enter C-19 in the signatory box.

Also, for customers requiring their own paperwork signing this service has been suspended until further notice.

If there should ever be an occasion that the PDA is not working, our drivers will follow the same procedure but write in the receiver’s full name on their load manifest against the relevant job so we should never be in a position of not obtaining proof of delivery.

If any delivery point refuses to follow these procedures, our drivers have been instructed to call their traffic offices who will in turn inform you, if you are happy for us to leave your goods without a signature we would need this clarifying in writing that Freightroute will not be held accountable for any losses whatsoever.

We trust you will all understand our reasons for having to take these actions and our apologies for any inconvenience this may cause.

Assuring you of our best intentions as all times.



Freightroute Ltd

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    Since the nationwide lockdown was implemented on 24th March Freightroute and its dedicated team have strived successfully to give an uninterrupted service to our customers in difficult and trying circumstances and we thank both colleagues and customers alike for their continued support.

    As lockdown measures are eased, we are determined as a company to remain alert to the dangers of this virus and protect our employees, customers, and the public.

    As such we have robust Covid-19 Risk Assessments and Safe Working Procedures in place following Government, NHS and Public Health department’s guidance.

    Freightroute remains in good shape to encounter the challenges that undoubtedly lie ahead and look forward to working with existing and new customers alike in providing an excellent customer service experience.

    Kind regards,

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    Many thanks

    Kind Regards,

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