IT Support - Service Desk

Location: Irthlingborough NN9 5QQ
Shift Pattern: 0900 to 1700
Salary: £18000 - £20000 DOE
Reporting To: IT Manager

Freightroute Limited is a family business and one of the leading privately owned palletized transport organizations in the UK.  Established in 1979 we operate across 10 sites in England and Scotland with over 420 employees and 175 vehicles.  We offer a wide range of delivery solutions to many satisfied customers while maintaining the highest standards of safety and professional conduct.

IT Support - Service Desk

First line support /service desk role based in our Irthlingborough HQ.

We are looking for a motivated individual to join our fast-paced ICT environment.  The successful individual will get the opportunity to take on challenging tasks whilst developing and growing their IT knowledge and skills.

The Role

You'll be responsible for logging support calls to the ICT department on to the business help desk ticketing system. Where appropriate you will be expected to troubleshoot reported issues and were necessary escalate incidents to the appropriate team member(s).  

You'll work closely as part of the ICT Support Team to deliver an efficient and effective service.

Responsibilities / Skills required:

  • Provide responsive first Line help-desk support via telephone and remote access software.
  • Walk customers (internal\external) through the problem-solving process in a non-technical manner.
  • Basic understanding of core networking and IT hardware diagnosis\troubleshooting.
  • Good fault finding and diagnostics skills.
  • Excellent customer service skills.
  • Hands-on experience working with Microsoft Technologies such as Windows10, Office, Office 365.
  • Remote diagnostics of desktop/mobile applications for Windows and Android.
  • Ability to explain technical instruction in a non-technical way.
  • Strong verbal and written communication skills and a polite telephone manner.
  • You should be organised, disciplined and punctual
  • You should have the desire and drive to learn new tasks along with a desire to grow within the business

Previous experience in a similar ICT Support role would be beneficial however is not mandatory.

How to Apply:

If you find this exciting opportunity of interest and you feel you have what it takes to be an asset to our business please send your CV to with a covering letter detailing why you believe you should be considered or submit an application via the link below.

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