Customer Services Clerk - Maternity cover

Location: Irthlingborough NN9 5QQ
Shift Pattern: 40 Hours Per Week - 08:00am - 17:00pm
Salary: £18,000 - £20,000 DOE
Reporting To: Customer Care Manager

Freightroute Limited is a family owned major player in the Express Pallet Distribution sector, processing up to 4000 pallets per night within our own network of ten depots across the UK.

We currently have a fixed term Maternity Cover vacancy for the role of Customer Services Clerk at our Irthlingborough Head Office.

Key responsibilities & duties:

Working with a small team the role is responsible for looking after the collection and deliveries of jobs for our key customers.  This will involve taking incoming queries from customers via phone and email and liaising with internal depots/partners/networks to resolve any issues as well as checking our priority customer’s jobs to ensure all are delivered on time and proactively.

This is a critically important role providing a dedicated link between the business and our customers.  The ideal candidate will possess excellent customer service skills, a confident yet friendly telephone manner and a good degree of patience.

The role will involve talking with all levels of personnel within both our customers and our own organisation.  Excellent communication skills are required in order to build and develop strong and close working relationships with our key customers.

As a Maternity Cover role the role is available for an almost immediate start to ensure full training is provided prior to taking the role on in full.  The role is offered for a 1 year term at this time.

To express your interest in this role please email your application to or post your written application with your CV to:


Freightroute Limited

Station Road




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